| Has my order shipped? |
| |
Click the "Order Status" link at the top of our site to check your orders status. |
| How do I change quantities or cancel an item in my order? |
| |
Click the "My Account" or "Order Status" links at the top of our site to view orders you have placed. Then click the "Change quantities / cancel orders"
link to find and edit your order. Please note that once an order has
begun processing or has shipped, the order is no longer editable. |
| How do I track my order? |
| |
Click the "Order Status" links at the top of our site to track your order. |
| My order never arrived. |
| |
Click the "Order Status"
links at the top of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the shipper
to confirm that your packages were delivered. If your packages each
show a status of "delivered", please contact customer service for
assistance. |
| An item is missing from my shipment. |
| |
Click the "Order Status"
links at the top of our site to track your order status.
Be sure that all of the items in your order have shipped already. If
you order displays your Package Tracking Numbers, check with the shipper
to confirm that your packages were delivered. If your packages each
show a status of "delivered", please contact customer service for
assistance. |
| When will my backorder arrive? |
| |
Our customer service department would be happy to answer any questions regarding the status of your backorder. |
